Support
Need help with RISR™? We're here for you.
Get in Touch
For bug reports, feature requests, or general questions, email us at:
[email protected]We aim to respond within 24 business hours. For faster triage on bug reports, include your device and OS version, your RISR version, where you subscribed (App Store or risr.app), and the exact steps to reproduce.
Account & Subscription
In-depth help articles on accounts, billing, and subscriptions.
RISR Studio
What is RISR Studio?
Make your own synth. Or anything. RISR Studio lets you build instruments, visuals and tools that use your device's microphone, camera, motion and touch. Describe what you want, bring your own AI, or build it by hand. No coding. Coming soon.
Which devices will RISR Studio run on?
iPhone and iPad come first, through the App Store. Mac and Windows come through risr.app. Android is on the way. All coming soon.
What is early access?
Early access is how you get RISR first. Join and you lock in the early-supporter price, which you keep for as long as your subscription renews without a break. Sign up at risr.app/newsletter and we'll tell you the moment it opens.
What is the graph and what is the faceplate?
The graph is the machinery: the parts and the wires between them that make your project work. The faceplate is what you play: knobs, pads, sliders and screens you design to drive the graph. Keep the graph, swap the faceplate.
When will Mac, Windows and Android arrive?
Mac and Windows are coming soon through risr.app. Android is on the way. Join the newsletter to hear when each one opens.
Subscription & Billing
How much does RISR cost?
See risr.app/pricing for the current price. RISR Pro is billed yearly (there is no monthly plan) and includes 20 GB of cloud storage. Join during early access and you keep the early-supporter price for as long as your subscription renews without a break.
How do I subscribe?
On iPhone and iPad you'll subscribe through the App Store. On Mac and Windows you'll subscribe at risr.app. Neither is open yet: it's coming soon.
How do I cancel my subscription?
App Store subscriptions: cancel through Settings > [Your Name] > Subscriptions on your device. Web subscriptions: cancel through your account page at risr.app/account. You keep access until the billing period ends.
What's your refund policy?
For website purchases, Paddle is our Merchant of Record and handles all payments, refunds, and cancellations under Paddle's Buyer Terms and Refund Policy — see risr.app/refunds. Your statutory consumer rights (including any right of withdrawal under your local law) are unaffected, and you can cancel anytime, effective at the end of your billing period. App Store subscriptions follow Apple's refund policy (request through Apple Support); Play Store subscriptions follow Google's.
What happens at renewal?
Your subscription renews automatically each year at the price you signed up at. If you joined during early access, you keep the early-supporter price as long as it renews without a break. Turn off auto-renewal anytime; access continues to the end of the current year.
Does my subscription work on my other devices?
Yes. Your subscription belongs to your RISR account, not to one device, so it works wherever you sign in. There's no device limit.
Audio Setup
No sound — what should I check first?
Confirm output device in iOS Settings > Sounds & Haptics (or your OS audio panel). Check the master and track levels inside RISR. Toggle headphones in and out to nudge audio routing. If nothing works, force-quit and reopen the app.
Audio is crackling, popping, or dropping out
Increase the buffer size in audio settings — this trades a little latency for fewer dropouts. Close other audio-heavy apps. On iOS, switching to airplane mode rules out radio interference. If using Bluetooth audio, switch to wired output: Bluetooth introduces variable latency that no app can fully hide.
Will RISR work with my audio interface?
If your device's system sees your interface, RISR should too. If the system doesn't see it, check the driver and cable first. If RISR still can't find it after that, email us.
What's the audio latency?
You can change it in audio settings. A smaller buffer means lower latency but more work for your device.
Sample-rate mismatch — what does this mean?
Your interface and your project are set to different sample rates. Match them in audio settings. Mismatched rates can cause clicks, pitch drift or silence.
MIDI Setup
My MIDI controller isn't showing up
Plug it in before launching RISR. On iOS use a Camera Connection Kit or a powered USB-C hub — many controllers draw more current than the iPad supplies directly. For wireless controllers, pair them in iOS Settings > Bluetooth first, then in RISR. Network MIDI requires both devices on the same Wi-Fi network with Bonjour discovery enabled.
What is RISR Link?
RISR Link comes with RISR Studio. You don't buy or download it separately. It connects the RISR plug-in in your music software (VST3, AU or CLAP) to your RISR Studio. Coming soon.
What MIDI messages does RISR send and receive?
Standard MIDI 1.0: note on/off, CC, pitch bend, channel pressure and program change.
Can I use RISR with my music software?
Yes, that's what RISR Link is for. Load the RISR plug-in (VST3, AU or CLAP) in your music software and it connects to your RISR Studio. Both come with RISR Studio.
Login & Account
I forgot my password
From the sign-in screen choose Reset Password and enter your email. If you signed up with Apple, Google, or Microsoft, recover that account through the provider, not through us.
RISR keeps logging me out after a restart
Usually a keychain or browser-storage issue. Sign out fully, then sign in again. If it persists, email support with your device, OS version, and how you sign in (provider or email).
I subscribed on my iPhone — why doesn't my iPad see it?
Both devices need to be signed into the same Apple ID. In RISR, go to Settings > Restore Purchases. Family Sharing-shared subscriptions can take a few minutes to propagate after purchase.
I subscribed on the website but RISR says I'm not subscribed
Sign in to the same RISR account inside the app that you used at checkout. Your subscription entitlements sync to your account within about 30 seconds of a successful payment.
Devices
How many devices can I use with one subscription?
There's no device limit. Use RISR on all of your own devices, signed in to your RISR account. A subscription is for one person, so please don't share your account.
How do I remove a device?
From risr.app/account, scroll to Linked Devices and tap Remove next to the device you want to free up. The space is available immediately for a new device.
What counts as a 'device'?
A single installation on a single piece of hardware. Restoring from backup to the same hardware stays the same device. A new phone — even if you restore your data to it — counts as a new device.
Projects & Files
What's a .risr file?
A .risr file is a compiled RISR project — your graph and faceplate together. You can share .risr files with collaborators who have their own RISR Studio subscription, and they can open, edit, and remix them.
How do I back up my .risr projects?
Use the Files app on iOS — RISR's project folder is exposed under On My iPhone or On My iPad. Copy projects to iCloud Drive, Dropbox, or any Files provider for backup.
I accidentally deleted a project — can I recover it?
If iCloud is enabled for RISR's documents, check the Recently Deleted folder in the Files app (30-day window). Otherwise restore from your most recent device backup.
Do .risr files work across devices?
Yes. A .risr project made on iPhone or iPad is meant to open on Mac, Windows and Android as each arrives, as long as the parts it uses are available there.
What happens to my projects if my subscription lapses?
Your projects stay on your device — they're yours. The subscription gates editing and playback in the app, not your files. Resubscribe anytime to regain access; nothing is deleted.
Stability & Troubleshooting
RISR crashes when opening a project
Force-quit and reopen RISR without auto-opening the project. If the crash is reproducible, send us the .risr file plus your device and iOS version at [email protected] — we'll diagnose and fix.
I lost work — does RISR auto-save?
Yes. Changes save as you go; there is no Save button. If RISR was interrupted, reopen the project to pick up where you left off.
Privacy & System Requirements
Is my data private?
Your projects are yours. See our Privacy Policy for exactly what we collect and why.
What are the system requirements?
On iPhone and iPad, RISR Studio needs iOS 17 or later. Requirements for Mac, Windows and Android come with each release.